Please follow below steps to create a new support ticket.

Step-by-step guide

You can create a new support ticket in two ways. 

  1. Send an email to support@digikeijs.com. Your email will automatically trigger a new support ticket. 
    When you reply to an existing ticket your ticket will updated with your reply and we will be notified.
  2. You can create a new ticket through your customer account page. 

 

Login to your customer account.


Navigate to My Support Tickets on the left panel

You will find a list of open support tickets and you have the option to create a new ticket


When creating a new ticket you have the following options

  • Subject - Please fill in a clear subject of your question or problem
  • Priority - Please fill in the priority of your ticket
  • Department - Please choose on of below options
    1. Sales department - Any question related to sales
    2. General questions - Non technical questions
    3. Technical questions - Technical questions related products
  • Message - Please fill in more information about your question or problem
  • Attachments - If needed you can add files to your ticket



When you are done click Submit Ticket and we will check your ticket and we will update your ticket asap.