Please follow below steps to create a new support ticket.
You can create a new support ticket in two ways.
- Send an email to firstname.lastname@example.org. Your email will automatically trigger a new support ticket.
When you reply to an existing ticket your ticket will updated with your reply and we will be notified.
- You can create a new ticket through your customer account page.
Login to your customer account.
Navigate to My Support Tickets on the left panel
You will find a list of open support tickets and you have the option to create a new ticket
When creating a new ticket you have the following options
- Subject - Please fill in a clear subject of your question or problem
- Priority - Please fill in the priority of your ticket
- Department - Please choose on of below options
- Sales department - Any question related to sales
- General questions - Non technical questions
- Technical questions - Technical questions related products
- Message - Please fill in more information about your question or problem
- Attachments - If needed you can add files to your ticket
When you are done click Submit Ticket and we will check your ticket and we will update your ticket asap.